Shipping policy

UK SHIPPING SERVICE

48-HOUR TRACKED & SIGNED 2 - 4 BUSINESS DAYS (AIM)

24-HOUR TRACKED & SIGNED 1 - 2 BUSINESS DAYS (AIM)

SPECIAL DELIVERY GUARANTEED NEXT WORKING DAY (GUARANTEED)
(ORDER BEFORE 2 PM)

SATURDAY SPECIAL DELIVERY NEXT DAY SATURDAY (GUARANTEED)
(ORDER FRIDAY BEFORE 2 PM)

DHL EXPRESS 2-3 DAY DELIVERY
WE CAN NO LONGER GUARENTEE SAME DAY DESPATCH FOR DHL

Working days are Monday-Friday unless you've purchased Saturday Guaranteed Royal Mail delivery. Saturday delivery is highlighted with yellow stickers placed on the package, ensuring a Saturday delivery.

For Royal Mail UK services in more detail; CLICKHERE

UK ORDERS WILL BE DELIVERED BY ROYAL MAIL OR DHL DEPENDING ON YOUR CHOICE AT CHECKOUT.
DELIVERY TIMES WILL VARY DEPENDING ON THE DELIVERY OPTION CHOSEN. YOUR SIGNATURE WILL BE REQUIRED UPON DELIVERY.

IF DELIVERY IS ATTEMPTED WHILE NO ONE IS AT YOUR SPECIFIED SHIPPING ADDRESS, ROYAL MAIL MAY LEAVE A NOTICE CARD THAT WILL ADVISE YOU TO COLLECT YOUR PARCEL FROM YOUR LOCAL POST OFFICE.

SPECIAL DELIVERY ORDERS WILL NOT BE LEFT WITH NEIGHBOURS. IF NO ONE IS HOME TO RECEIVE THE PACKAGE, IT WILL BE TAKEN BACK TO THE DEPOT AND A CARD WILL BE LEFT WITH INSTRUCTIONS.

INTERNATIONAL STANDARD SHIPPING BY ROYAL MAIL

INT'L WORLDWIDE ROYAL MAIL TRACKED & SIGNED DELIVERY (OUTSIDE OF EUROPE) 6 - 10 BUSINESS DAYS

INT'L ROYAL MAIL TRACKED & SIGNED (EUROPE) 3 - 5 BUSINESS DAYS

PLEASE BE MINDFUL, THESE DELIVERY TIMES DO NOT INCLUDE THE TIME A PACKAGE IS HELD IN CUSTOMS. EACH COUNTRY'S CUSTOMS DEPARTMENT HAS ITS SYSTEM, AND TIMES VARY. THE TIMES SHOWN ABOVE ARE WHEN IT REACHES ITS DESTINATION. AFTER THIS, IT IS THE RESPONSIBILITY OF THE MAIL SYSTEM FOR THAT COUNTRY AND THE TIME IT MAY BE HELD IN THE CUSTOMS DEPT.

IF YOU REQUIRE SOMETHING DELIVERED AS A MATTER OF URGENCY, WE SUGGEST YOU USE OUR DHL EXPRESS COURIER SERVICE. DHL HAS ITS OWN CUSTOMS DEPARTMENT AND, THEREFORE, IT IS FAR QUICKER THAN GENERAL MAIL SERVICES (SEE BELOW)

ORDERS MUST BE PLACED BY 2 PM MONDAY-FRIDAY FOR SAME-DAY SHIPPING.
ORDERS MUST BE PLACED BY 2 PM FRIDAY FOR SATURDAY GUARANTEED DELIVERY.
ORDERS PLACED AFTER 2 PM FRIDAY WILL BE DISPATCHED THE FOLLOWING WORKING DAY.
ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS WILL BE DISPATCHED THE FOLLOWING WORKING DAY.

INTERNATIONAL ORDERS BY ROYAL MAIL WILL BE DELIVERED BY AIRMAIL TO YOUR COUNTRY AND THEN HANDED TO YOUR COUNTRY'S REGULAR MAILING SERVICE ONCE RELEASED FROM CUSTOMS.

YOUR SIGNATURE WILL BE REQUIRED UPON DELIVERY. IF DELIVERY IS ATTEMPTED WHILE NO ONE IS AT YOUR SPECIFIED SHIPPING ADDRESS, YOUR POSTAL SERVICE MAY LEAVE A NOTICE CARD ADVISING YOU TO COLLECT YOUR PARCEL FROM YOUR LOCAL POST OFFICE.

DHL EXPRESS

DHL ORDERS ARE NOW PROCESSED AND COLLECTED BY DHL THE FOLLOWING DAY. UNFORTUNATELY, WE DO NOT HAVE A SAME DAY COLLECTION EVERY DAY DEPENDING ON THE TIME OF ORDERING AND THE COURIER THAT DAY. WHATSAPP US WITH ANY QUESTIONS 07564 772 031.

HELPFUL TIPS

WE WOULD HATE FOR YOU NOT TO RECEIVE AN ORDER. THEREFORE, PLEASE MAKE SURE THE SHIPPING ADDRESS IS CORRECT, AS ONCE THE ORDER IS ON ITS WAY, WE ARE UNABLE TO MAKE ANY CHANGES.

OUR DELIVERY TIME STARTS THE MOMENT THE ORDER IS PROCESSED. PROCESSING TO SHIPPING MAY TAKE 24 HOURS, DEPENDING ON THE TIME YOU PLACED THE ORDER.

ALL ORDERS ARE SENT OUT TRACKED AND A SIGNATURE IS REQUIRED, BY DHL EXPRESS. IF YOU ARE NOT GOING TO BE HOME TO RECEIVE YOUR LABEL STORE PACKAGE, WE RECOMMEND USING YOUR WORK ADDRESS AS YOUR DELIVERY ADDRESS.

IF CUSTOMERS OPT TO MAKE CHANGES TO THEIR DELIVERY VIA DHLS ON DEMAND SYSTEM (ODD) THEN NEITHER DHL NOR LABEL STORE ARE RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES. DHL TERMS AND CONDITIONS WILL APPLY.

MORE DHL TERMS & CONDITIONS; CLICKHERE

THANK YOU

Label Store 'for the animals'